1. Introduction

Welcome to Prulenta Casino Hotel. These Terms and Conditions govern your use of our services, facilities, and website. By accessing our website, making a reservation, or using our services, you agree to be bound by these terms.

Prulenta Casino Hotel offers a premium gaming and accommodation experience. Our casino hotel is committed to providing exceptional service while maintaining a safe and enjoyable environment for all guests.

2. Reservations and Cancellations

2.1 Reservations

Reservations at our casino hotel can be made through our website, by telephone, or via authorized third-party booking platforms. All reservations are subject to availability and confirmation by Prulenta Casino Hotel.

To secure a reservation at our casino hotel, we require:

• Valid credit card information for guarantee purposes
• Full contact details of the primary guest
• Arrival and departure dates

2.2 Cancellations

Cancellation policies for our casino hotel vary depending on the type of reservation:

• Standard Reservations: Cancellations made 48 hours prior to arrival date will receive a full refund.
• Special Promotions: May be subject to different cancellation terms as specified at the time of booking.
• Group Bookings: Subject to the terms outlined in the group contract.

For detailed information, please refer to our Cancellation Policy.

3. Check-in and Check-out

3.1 Check-in

Standard check-in time at our casino hotel is 3:00 PM. Early check-in may be available subject to room availability and may incur additional charges.

All guests checking into our casino hotel must:

• Present a valid government-issued photo ID
• Provide the credit card used for booking for verification
• Be at least 21 years of age to check-in and access casino areas

3.2 Check-out

Standard check-out time from our casino hotel is 11:00 AM. Late check-out may be arranged in advance and is subject to availability and additional fees.

4. Casino Rules and Regulations

When using our casino facilities, guests must:

• Be at least 21 years of age with valid identification
• Comply with all applicable gaming regulations
• Adhere to our casino hotel's code of conduct
• Follow responsible gaming practices

Prulenta Casino Hotel reserves the right to refuse service or remove any guest from the premises for violation of these rules or other inappropriate behavior.

For more information, please see our Responsible Gaming Policy.

5. Payment and Fees

Acceptable payment methods at our casino hotel include major credit cards, debit cards, and cash.

Additional fees may apply for:

• Resort fees (covering amenities and services)
• Incidental charges
• Room service and dining
• Spa services and special activities

All rates at our casino hotel are subject to applicable taxes as required by law.

6. Guest Conduct

Guests of Prulenta Casino Hotel are expected to:

• Behave in a manner that does not disturb other guests
• Refrain from engaging in illegal activities on the premises
• Respect the property and facilities of the casino hotel
• Adhere to the dress code in specific areas of the casino hotel

Prulenta Casino Hotel reserves the right to evict guests who fail to comply with these standards without refund.

7. Liability and Damages

Prulenta Casino Hotel is not liable for:

• Loss, damage, or theft of personal belongings
• Personal injuries that occur due to guest negligence
• Service interruptions or failures beyond our control

Guests will be held responsible for any damage caused to casino hotel property during their stay.

8. Amendments to Terms

Prulenta Casino Hotel reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website and will apply to all subsequent visits and reservations.

9. Contact Information

For questions regarding these Terms and Conditions, please contact our casino hotel at:

Guest Services
Prulenta Casino Hotel
123 Luxury Lane, Fortune City, FC 12345
Email: [email protected]
Phone: +1 (555) 123-4567